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Electricity
Rates and charges
Standard electricity rates and charges
The latest prices for your home electricity account, effective from 1 July 2011.
Explanatory notes
Find out what your electricity rates are based on.
AuroraGreen rates and charges
The latest rates available when you sign up for AuroraGreen, the GreenPower alternative
Aurora PAY AS YOU GO rates and charges
Rates and charges for prepaid electricity.
Retail tariff strategy
Read the strategy behind Aurora's retail tariffs
Understanding your bill
Learn to read your bill and gain a better understanding of your consumption.
Managing your electricity
Online services
Manage your account, monitor your electricity use, predict your next bill and pay your bill with Aurora's online services.
Connect your energy supply
Find out how to connect to electricity, natural gas and Aurora PAY AS YOU GO.
Disconnect your energy supply
Find out how to organise a disconnection of your electricity supply.
Energy efficiency hints and tips
We have a range of hints and tips to help you reduce your energy costs.
Direct Debit Discount
Receive a $5 discount on your bill when you pay your electricity bill in full, by the due date, via direct debit using your savings or cheque account.
Meters, poles and wires
Safe access to meters
Access to meters by meter readers is a very important issue; dogs, locked gates and even renovations can prevent access.
Meter readers and dogs
Dogs can be a hazard for meter readers and it is important that we take care of our meter readers.
Self meter reading
If access to your meter is an issue, you can apply to read your own meter.
How to read your meter
Knowing how to read your meters can help you to keep track of your electricity consumption.
Private powerlines
Information and your responsibilities around managing powerlines on your property.
Vegetation management
Trees and shrubs around powerlines much be managed correctly.
Power outages
Information on power outages, both planned and unplanned, as well as how to report a fault.
Renewable energy
Renewable energy grid connection
Net metering enables customers to use Aurora's grid like a large battery, drawing energy when they need it and sending it out when they have an excess.
How to connect to renewable energy
hese steps outline the process for getting your renewable energy system up and running.
Solar energy
What is solar energy and how does it work? Find out about solar power and read some frequently asked questions.
Frequently asked questions about solar installation
Read commonly asked questions about getting a solar energy system installed.
Wind turbines
Find out about how wind turbines work and how to connect them.
Safety at home
Electrical home health check
Give your home an electrical health check up.
Protecting your electrical appliances
It is worth considering the impact that a power interruption could have on your home and develop an appropriate plan.
Safety indoors
There are many indoor electrical safety issues adults and children must be cautious about.
Safety outdoors
Read about electrical safety issues to be aware of outside.
Safety for kids
Read about ways to protect children from various electrical hazards.
Natural gas safety hints and tips
Emergency contact details and safety advice for natural gas.
Safe growing near powerlines
Follow safe growing guidelines to keep trees away from powerlines.
CablePI
Find out more about the power alarm that can save your life.
Fallen powerlines - stay away stay alive
Important information regarding the dangers of fallen powerlines.
Products and offers
Online services
Manage your account online, 24 hours a day, 7 days a week
AuroraGreen
AuroraGreen is our GreenPower product
Aurora PAY AS YOU GO
Aurora PAY AS YOU GO is simply prepaid electricity for the home.
Heating Guide
Find out more about your heating and cooling options
Offers
Bringing you the best in the many areas of your energy consumption
Aurora Preferred
Aurora Preferred installers and contractors have been checked by us to ensure that they offer the very best service, installation and advice there is around
Electricity
Rates and charges
Electricity rates and charges
AuroraGreen rates and charges
APAYG rates and charges
Retail tariff strategy
Learn more
Managing your electricity
Direct Debit Discount
Energy efficiency hints and tips
Connect
Disconnect
Learn more
Meters, poles and wires
Safe access to meters
Meter readers and dogs
Private powerlines
Vegetation management
Learn more
Renewable energy
Solar energy
Wind turbines
Solar energy FAQs
How to connect to renewable energy
Learn more
Safety at home
Safety indoors
Electrical home healthcheck
Safety for kids
Protecting your electrical appliances
Learn more
Products and offers
Online services
AuroraGreen
Aurora PAY AS YOU GO
Heating guide
Learn more
