Connect your energy supply
Electricity connections
Existing customers
If you are an existing Aurora Energy customer you can use Aurora Online to arrange a new electricity connection.*
Alternatively you can contact our Call Centre on 1300 13 2003 between Monday to Friday 9am – 5pm. You may be asked to supply one meter identification number from the premises you wish to connect.
New customers
If you are a new customer please fill in our online form or contact our Call Centre on 1300 13 2003 to arrange a new connection. (We will require some form of identification such as your drivers licence.)
* Please note: All connections will incur an Account Establishment Fee of $82.06.
New poles and wires
If you are building or renovating and need new poles and wires installed – either because there are none in place, or they need to be replaced – you need to apply for new connections and upgrades.
Gas connections
Existing connections
Aurora may charge an Application Fee of $110 depending on the installation.
New connections
If you have gas in your street but not connected to your house Aurora can arrange this for you. Contact our Call Centre on 1300 13 2003 to begin your gas application. Tas Gas Networks may charge a connection fee based on your expected use (see table below).
| Published Tas Gas Networks connection fees at May 2010 | |
|---|---|
| Ducted heating or hot water and a flued heater | Free connection |
| Hot water only or a flued heater only | $1500 connection fee |
| Customers not meeting the requirements of option 1 or 2 | $3000 connection fee |
Our Connection Guarantee
If you are reconnecting supply and advise us prior to 3pm on any day we will connect you no later than the next business day provided that the reconnection does not involve changes to the supply and that everything is in order.
If reconnection of your premise does involve changes to your service we will make connection within ten business days.
If you are connecting newly constructed premises then you should allow up to ten business days provided that we have access your builder or electrician has given the all-clear and that we don't have to change our distribution network (if this is the case it may take longer – up to 12 weeks).
If your installation has not had the electricity supply connected for a period greater than six months you will be required to have a safety inspection by a licensed electrical contractor. Aurora cannot connect your electricity supply until we receive a notice from your electrical contractor.
If supply to your premises involves the construction of new lines or substations call us on 1300 13 7008. We will negotiate and agree on a date for connection.
View our guarantees set out in our Customer Charter