Bill assistance

If you are having trouble paying your bill, can’t find it or want to change your billing details, we can help.

Higher electricity costs mean that some people are struggling to pay their bill and Aurora understands this. If you need you can contact us in total confidentiality to request a payment extension.

Request a payment extension

If you are having trouble paying your bill by the due date, call Aurora to discuss your options.

Lost or missing bill

If you require a copy of your Aurora bill we will send you one.

Change your billing details

Make sure your contact details are up to date with Aurora Online Services.

Direct Debit Discount

Receive a $5 discount on your bill when you pay your electricity bill in full, by the due date, via direct debit using your savings or cheque account.

Aurora's Hardship Policy

This policy was developed to help Tasmanians in need, and was developed in partnership with TasCOSS, Anglicare and the Salvation Army.

Aurora Heating Discount (HydroHeat)

Save money with Aurora's discount heating rate.