Understanding your electricity bill
Your electricity bill explained
This is what your Aurora electricity bill looks like, where to find things and what they mean.
Please note this is a sample bill only - figures are representative.
- Your name and mailing address.
- Your account number. This is the number you should quote when requiring more information about your account or logging in online.
- The title of your account.
- The total of all charges relating to the supply and use of electricity at the business premises to which this statement applies.
- The payments made since your last statement, including the dates payments were made.
- The payment slip shows account number, amount due and pay by date.
- The amount due for payment. This will appear as the "Opening Balance" on your next statement.
- This box may contain a message, which is specific to your particular account, or a general information message.
Please note this is a sample bill only - figures are representative.
- The premise(s) to which the statement applies.
- The summarised breakdown of charges.
- The detailed breakdown of charges.
- Your services charge, meter charge, demand or energy rate. Your energy rate may include "steps" if applicable.
- Our Call Centre's phone number should you have any further queries relating to your statement.
- Details of payment methods available to Aurora Energy customers.
Please note this is a sample bill only - figures are representative.