Understanding your bill for large Tasmanian business customers

Understanding your electricity bill printable fact sheet (PDF 488KB)

This is what your Aurora electricity bill looks like, where to find things and what they mean.

Please note this is a sample bill only - figures are representative.

1. Your Business name and mailing address.
2. Your account number. This is the number you should quote when requiring more information about your account or logging in online.
3. The title of your account.
4. The total of all charges relating to the supply and use of electricity at the business premises to which this statement applies.
5. The payments made since your last statement, including the dates payments were made.
6. The payment slip. This shows account number, amount due and pay by date.
7. The amount due for payment. This will appear as the "Opening balance" on your next statement.
8. This box may contain a message, which is specific to your particular account, or general information message.

Please note this is a sample bill only - figures are representative.

9. The premise(s) to which the statement applies.
10. The summarised breakdown of charges.
11. The detailed breakdown of charges.
    1. Peak Energy Charge – Charge for energy consumed during peak times pursusant to the customer's contract.
    2. Offpeak Energy Charge – Charge for energy consumed during off peak times pursuant to the customer's contract.
    3. Metering charge – charge on behalf of the Meter Provider and Meter Data Agent for meter capital cost recovery and meter reading services.
    4. REC Costs – Mandatory Federal Government Renewable Energy Certificate charges. Please note, some additional State based mandatory charges may appear on your account.
    5. Market Fees – Customer's portion of fixed fees charged by the Australian Energy Market Operator (AEMO)
    6. Ancillary Services – Fees levied by AEMO for providing market settlement and load control services on behalf of market participants as required by the National Electricty Code.
    7. Market participants are required to pay their Local Network Service Provider (LNSP) and to the Trasmission Network Service Provider (TNSP) a connection charge and a use of system charge. The name of your distribution network service provider's tariff. The following charges are passed through on their behalf.
    8. Standing charge – daily cost of connecting to the network charged by your distribution network provider.
    9. Distribution Network Energy Charges – passed through on behalf of your distribution network service provider.
    10. Demand Charges – passed through on behalf of your distribution network service provider.
12. The rate at which you pay for each charge.
13. Losses are also paid. These losses are Distribution Line Factors (DLF) and Transmission Line Factors (TLF):
    1. Trasmission Line Factors are Notional value relating to "lost" energy through the transmission system.
    2. Distribution Line Factors are Notional value relating to "lost" energy through the distribution system.
    3. The Retailer passes on at cost. These losses are approved by the Regulator and are published by AEMO.
14. Our Call Centre's phone number should you have any further queries relating to your statment.
15. Details of payment methods available to Aurora Energy customers.

Please note this is a sample bill only - figures are representative.

16. Charts which show comparisons of average daily costs ($) and consumption (kWhs) between this current account, the previous account, and the same period last year.
17. This chart compares maximum demand for this current account, previous account, and the same period last year. It shows how well your demand is managed. The lower the demand, the greater the savings.