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Understanding your AuroraGreen electricity bill

Your AuroraGreen electricity bill explained

This is what your AuroraGreen electricity bill looks like, where to find things and what they mean.

Please note this is a sample bill only - figures are representative.

  1. Your name and mailing address.
  2. Your account number. This is the number you should quote when requiring more information about your account or logging in online.
  3. The title of your account.
  4. The charges relating to the supply and use of electricity at the premises to which this statement applies.
  5. The payments made since your last statement, including the dates payments were made.
  6. The charges relating to the percentage of AuroraGreen which apply to this statement.
  7. The payment slip shows account number, amount due and pay by date.
  8. The amount due for payment. This will appear as the "Opening Balance" on your next statement.
  9. This box may contain a message, which is specific to your particular account, or a general information message.

Please note this is a sample bill only - figures are representative.

  1. The premise(s) to which the statement applies.
  2. Your installation number. This is the unique number assigned to your property.
  3. The summarised breakdown of charges.
  4. The detailed breakdown of charges.
  5. Your services charge, meter charge, demand or energy rate. Your energy rate may include 'steps' if applicable.
  6. Our Customer Service Centre's phone number should you have any further queries relating to your statement.
  7. Details of payment methods available to Aurora Energy customers.

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