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Natural gas in Tasmania

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Aurora Energy is the only Tasmanian energy retailer that can offer you a choice of energy options: natural gas, electricity or a combination of the two.

What is natural gas?

It is a colourless, naturally-occurring gas made up of methane and a small percentage of other gases. It is a very clean burning fuel source found underground. Rather than being supplied in a gas bottle (like LPG), your home is simply connected to the gas network. This means, similar to water and electricity, you have gas 'on tap'.

The natural gas industry in Australia is highly regulated and must pass extremely rigorous safety standards. In the event of a gas leak, you would be able to smell the gas well in advance of it becoming dangerous. This is because of the artificial addition of an 'odourant' that gives natural gas a distinctive smell.

Like electricity, natural gas appeals to different people according to lifestyle. For example, some people like the glow of a gas flame, constant hot water or the responsiveness of gas cooking.

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Why choose Aurora as your natural gas retailer?

Aurora Energy provides expert advice regarding your energy needs, whether you prefer natural gas, electricity or a combination of the two.

You can also be assured that all profits will remain in Tasmania.

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Is my home in a natural gas zone?

Natural gas is supplied by Tas Gas Networks and is only available in certain areas of Tasmania. To find out if natural gas is available in your area please consult the information on the Tas Gas website (external link).

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How do I connect to natural gas?

  1. To check that your home is in an area that has access to natural gas by calling us on 1300 13 2045 for business customers or 1300 13 2003 for residential customers.
  2. If natural gas is available you will need to complete a connection form, or you can call us on 1300 13 2045 for business customers or 1300 13 2003 for residential customers to request an information pack.
  3. It is your responsibility to organise your natural gas appliance installation or conversion with an accredited gas fitter. Aurora recommends that you use an Aurora Preferred Supplier or gas fitter as long as Aurora is supplying your gas, their work is covered by the Aurora AOK guarantee (PDF 177kb) for the first 12 months after installation.
  4. Tas Gas Networks will install the gas meter and service pipe prior to the gas fitter installing or converting your existing appliances. Your gas fitter will turn the gas on once your appliances have been installed.
  5. Once gas is flowing to your home, Aurora will manage your account. We will send you a bill every three months for your gas usage, arrange new connections, disconnections and manage your account enquiries.

If you have any questions not outlined here, please refer to our Frequently Asked Questions or call an Aurora natural gas customer service representative on 1300 13 2045 for business customers or 1300 13 2003 for residential customers.

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Natural gas prices

View Aurora's natural gas prices for your home or natural gas prices for your business.

Converting existing LPG appliances

If you are considering converting your existing LPG appliances to natural gas, Aurora can assist you in finding an Aurora Preferred gas installer.

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Aurora's Natural Gas Customer Charter

Aurora's Natural Gas Customer Charter compliments the standard terms and conditions of your contract and outlines our customer service commitment and the standards we will provide to our gas residential and business customers.

View Aurora's Natural Gas Customer Charter.

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Terms and conditions

Aurora's gas terms and conditions document contains the general terms and conditions under which we will sell natural gas to you. It is relevant to both residential and business customers.

View Aurora's gas terms and conditions (PDF 546KB).

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