New supply and upgrades
What is New Supply?
New Supply is the process of connecting new power supplies or upgrading existing supplies.
What does the New Supply process involve?
The New Supply process has four stages:
Enquiry and indicative cost
In response to your application you will receive an indicative cost from Aurora for your new supply. Please be aware that this is not a formal quote. If you decide to proceed to the next step you will need to pay a $500 design deposit – which will provide you with a formal quote and design for the work required.
Design and quote
An Aurora designer will visit your proposed site then based on their assessment they will provide you with a formal quote for the new supply work at your proposed site. You will need to let us know if you accept the formal quote and then construction of your new supply can proceed.
New line construction
At the construction stage you can expect a call from an Aurora Job Manager who will inform you of the planned construction dates. You will need to have your site ready for construction to proceed and you can expect the new line to be constructed within 8 weeks of your acceptance of the formal quote.
Final connection
Final connection involves Aurora installing your meters and service line following receipt of the request (your electrical contractor will need to submit this). This will be completed within 10 days of receiving the Electrical Works Request.
How long does it take?
If you wish to apply for new supply make sure you contact us as soon as possible as design work can take up to 6 weeks and construction (following your agreement to proceed) can take up to 8 weeks.
Please note: If you are undertaking a subdivision or large scale project work we recommend you contact the New Supply Group (see contact details below) as extended timeframes may apply. Delays may be caused by a number of factors including:
- Bad weather
- Sites that are difficult to access
- Any redesign work that you may request
- Environmental constraints
- Negotiations with other authorities
Therefore contact us as soon as possible to ensure the work is completed by the date you require.
How much does it cost?
New Customer Capital Contribution Policy to apply from 1 July 2012
Please note that a new Customer Contributions Policy will apply from 1 July 2012.
Customer connection applications received up until 30 June 2012, will be assessed under the old Policy provided the applicable application fee has been paid.
All applications received after 30 June 2012 will be assessed under the new policy.
Read more information about Changes to Aurora's Customer Contributions Policy or view our fact sheets:
- Embedded Generator Connections (PDF 232KB)
- Irrigation Connections (PDF 231KB)
- Large Customer Connections (PDF 229KB)
- Low Voltage Basic Connections (PDF 234KB)
- Low Voltage Small Customer Connections (PDF 231KB)
- Subdivisions (PDF 318KB)
- Development Mains (PDF 319KB)
How do I apply?
To apply for New Supply you can:
- Contact us via our online customer feedback form or phone 1300 13 7008 to request a brochure and application form or
-
Download an application form (PDF 104kB)
Please note: Read the full description of the New Supply process before completing the application form.
On completion of the application form you can:
- post it to Aurora (see reply paid mailing address below) or
- fax the form to (03) 6324 7528.
Please note: You may need the assistance of your licensed electrical contractor to complete the application form.
Contacting us
If you have any general queries regarding your application please contact Aurora's New Supply Group:
Online
Contact us via our online customer feedback form to request a brochure and application form.
Telephone
Phone: 1300 13 7008
Fax: (03) 6324 7528
Opening hours: Monday to Friday 9am - 5pm
Customer Supply Team
PO Box 419
Launceston TAS 7250