Distribution Charter
Why we have a Charter
This provides a clear explanation of our relationship with you and your rights and obligations with respect to the connection of your premises to our electricity network.
You should read this in conjunction with the Electricity Contract and Customer Charter provided to you by your chosen electricity retailer.
At Aurora Energy we are committed to ensuring that you as a distribution customer are provided with the best possible access to information and services relating to the supply of electricity to your premises.
The Aurora Electricity Distribution Customer Charter provides an outline of our service standards and outlines penalties we may be subject to should we fail to meet those standards.