Aurora Energy home page

Contact us

Contact us

Online enquiry and feedback

Send us your questions and comments via our customer enquiry and feedback form.

Customer Service Centre

Aurora's Customer Service Centre is open Monday to Friday 8am – 6pm.

Telephone

Residential customers
  • Monday to Friday 8am – 6pm
  • 1300 13 2003
Small to medium business customers
  • Monday to Friday 8am – 6pm
  • 1300 13 2045
Switchboard
  • Monday to Friday 8am – 6pm
  • 1300 13 2007
Electricity emergencies and faults
  • 24 hours a day 7 days a week
  • 13 2004
Gas emergencies and faults
  • 24 hours a day 7 days a week
  • Tasmanian gas
  • 180 2111
  • Victorian gas
  • 1300 842 847
  • Or call your local gas distributor.

Mail

Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001

Right to Information requests

You have the legal right to information under the Right to Information Act 2009.

You can find out more about Aurora Energy's provisions for your right to information.