Contact us
Online enquiry and feedback
Send us your questions and comments via our customer enquiry and feedback form.
Call Centre
Aurora's Call Centre is open Monday to Friday 8am – 6pm.
Telephone
Residential customers
Monday to Friday 8am – 6pm
1300 13 2003
Small to medium business customers
Monday to Friday 8am – 6pm
1300 13 2045
Switchboard
Monday to Friday 8am – 6pm
1300 13 2007
Electricity emergencies and faults
24 hours a day 7 days a week
13 2004
Gas emergencies and faults
24 hours a day 7 days a week
Tasmanian gas
180 2111
Victorian gas
1300 842 847
Or call your local gas distributor
National Relay Service
If you are deaf or have a hearing impairment, contact us through the National Relay Service:
TTY users phone 13 3677 then ask for:
- 1300 13 2003 for residential enquiries
- 1300 13 2045 for business enquiries
- 13 2004 for emergencies and faults
Speak and listen users phone 1300 555 727 then ask for:
- 1300 13 2003 for residential enquiries
- 1300 13 2045 for business enquiries
- 13 2004 for emergencies and faults
Interpreter services
If you require assistance of an interpreter, please contact TIS National on 13 1450 and ask to be connected to Aurora Energy.
Aurora Energy Pty Ltd
GPO Box 191
Hobart TAS, 7001
Right to Information requests
You have the legal right to information under the Right to Information Act 2009.
You can find out more about Aurora Energy's provisions for your right to information.